PRIVACY POLICY

Privacy Policy

This Privacy Policy explains how Grivanote collects, uses and protects your personal data when you visit grivanote.com, create an account or place an order with us. We handle your data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are
The data controller responsible for your personal data is:
Pitbull Power Ltd, trading as Grivanote 39 Crystal Close, Mickleover, Derby, DE3 0BP, England Company number: 15739711 Email: info@grivanote.com Phone: +44 7713 906928

2. The personal data we collect
Information you give us
When you shop with us or get in touch, you may give us your name, email address, phone number, delivery and billing address, account login details, order details and the content of any messages you send us, for example when you contact customer support, fill in a form or leave a review.

Payment information
Payments are handled by secure third party payment providers. We do not store your full card details on our systems. We only receive confirmation of payment and limited details such as the payment method used.

Information we collect automatically
When you browse our website, we may collect technical information such as your IP address, browser type, device information, the pages you view, the time and date of your visit, and your approximate location based on your IP address. We also keep records of your orders, including what you bought, when and for how much.

Information from third parties
If you sign in or interact with us through a third party service such as a social media platform, we may receive information from that service in line with your settings there. Our service providers, for example delivery couriers and payment providers, may also share information with us about the status of your order or payment.

3. How we use your data and our legal basis
We only use your personal data when the law allows us to. We rely on the following legal bases under the UK GDPR:
Performing our contract with you. To process and deliver your order, handle returns and refunds, manage your account and send you service messages about your order.

Legitimate interests. To run and improve our website and store, prevent fraud and misuse, keep our systems secure, understand how customers use our site, and manage our business, provided our interests are not overridden by your rights.

Legal obligations. To keep accounting and tax records and to comply with any other legal requirements.
Consent. To send you marketing emails and to use non essential cookies. You can withdraw your consent at any time.

4. Marketing
We will only send you marketing emails, such as offers and new product announcements, if you have agreed to receive them or if you are an existing customer who bought similar products from us and did not opt out. Every marketing email includes an unsubscribe link, and you can also opt out at any time by emailing info@grivanote.com.

5. Who we share your data with
We never sell your personal data. We only share it where necessary with:
Service providers who help us run our store, such as our e-commerce platform and website hosting provider, payment providers, delivery couriers, email service providers, analytics providers and IT support. They may only use your data to provide services to us and must keep it secure and confidential.

Professional advisers such as accountants and lawyers, where needed.
Authorities, regulators or courts where we are required to do so by law or to protect our legal rights.

A buyer or successor business if we sell, merge or restructure our business, in which case your data would continue to be protected under this policy.

6. Cookies
We use cookies and similar technologies to make our website work, remember your basket, understand how visitors use the site and, with your consent, show you relevant advertising. Strictly necessary cookies are always active because the site cannot work without them. All other cookies are only set if you agree through our cookie banner, and you can change your choices at any time. You can also block or delete cookies through your browser settings.

7. International transfers
Some of our service providers may process your data outside the United Kingdom. When this happens, we make sure your data is protected by appropriate safeguards, such as UK adequacy regulations or the International Data Transfer Agreement approved under UK law.

8. How long we keep your data
We keep your personal data only for as long as we need it for the purposes described in this policy. Order and transaction records are kept for at least six years to meet UK accounting and tax requirements. Account information is kept while your account is active. Marketing data is kept until you unsubscribe or ask us to delete it.

9. How we protect your data
We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including encrypted connections on our website. No system can be guaranteed to be completely secure, but we take the protection of your data seriously.

10. Your rights
Under the UK GDPR you have the right to:
Access the personal data we hold about you. Ask us to correct inaccurate or incomplete data. Ask us to delete your data. Ask us to restrict how we use your data. Object to us using your data, including for direct marketing. Receive your data in a portable format. Withdraw your consent at any time where we rely on consent.

To use any of these rights, email us at info@grivanote.com. We may need to confirm your identity before acting on your request, and we will respond within one month.

If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Website: ico.org.uk Helpline: 0303 123 1113

11. Children
Our website and products are not aimed at children, and we do not knowingly collect personal data from anyone under the age of 13. If we learn that we have collected data from a child under 13 without parental consent, we will delete it promptly.

12. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, so please read their privacy policies before sharing any data with them.

13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.

14. Contact us
If you have any questions about this Privacy Policy or how we use your data, please contact:

Pitbull Power Ltd, trading as Grivanote FAO: Data Protection 39 Crystal Close, Mickleover, Derby, DE3 0BP, England Email: info@grivanote.com Phone: +44 7713 906928