SHIPPING POLICY

Shipping Policy

Thanks for shopping with Grivanote. Here is everything you need to know about how and when your order reaches you.

Where we deliver
We currently ship to addresses within the United Kingdom only. That covers England, Scotland, Wales and Northern Ireland. We are not able to ship to the Channel Islands, the Isle of Man, BFPO addresses or any destination outside the UK.

Shipping options
Free Standard Shipping Cost: Free on every order Estimated delivery: 4 to 5 business days

Insured Express Shipping Cost: £2.95 Estimated delivery: 3 to 5 business days Your parcel is insured while in transit, which means any claim for a lost or damaged parcel can be handled quickly.

You can choose your preferred option at checkout.
Prices, duties and taxes
All prices on grivanote.com are shown in pounds sterling (GBP). Because we only ship within the UK, you will never be charged customs duties or import fees on your order.

Order processing
We process and dispatch orders on business days, Monday to Friday. Business days do not include weekends or UK bank holidays. Orders placed on a weekend or bank holiday are processed on the next business day. The delivery times above are estimates and start from the day your order is dispatched.

Tracking your order
As soon as your order leaves us, you will receive a shipping confirmation email with a tracking number so you can follow your parcel all the way to your door.

Delays
Most orders arrive within the estimated time. Occasionally, delays can happen because of high order volumes, severe weather, courier disruption or other events outside our control. If your order has not arrived within the estimated time, please get in touch with us and we will look into it for you.

Lost or damaged parcels
Your order remains our responsibility until it has been delivered to you. If your parcel goes missing or arrives damaged, please contact us within 7 days of the expected delivery date (for missing parcels) or within 48 hours of delivery (for damaged items), ideally with photos of the packaging and the product. We will arrange a replacement or refund. Nothing in this section affects your statutory rights.

Changing or cancelling an order
Please double check your delivery address before completing your order. If you need to change or cancel an order, contact us as soon as possible with your order number. Once an order has been dispatched we cannot change the delivery address, but you can still return the items under our Returns and Refunds Policy.

Contact
Pitbull Power Ltd, trading as Grivanote 39 Crystal Close, Mickleover, Derby, DE3 0BP, England
Email: info@grivanote.com
Phone: +44 7713 906928